Privacy Policy

Lac Léman Travel is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Data Collection

We collect the following types of personal data:

• Contact Information: name, email address, phone number
• Travel Preferences: destination interests, accommodation preferences, dietary requirements
• Usage Data: IP address, browser type, pages visited
• Communication Data: messages sent through contact forms
• Cookie Data: preferences and session information

2. Data Usage

We process your data based on:

• Consent: for marketing communications and cookies
• Contract: to provide requested services
• Legitimate Interest: for business operations and improvements
• Legal Obligation: for tax and regulatory compliance

3. Data Protection

Security measures in place:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security audits and updates
• Staff training on data protection
• Breach notification procedures (within 72 hours)

4. Data Retention

We retain your data for:

• Contact form submissions: 3 years
• Service records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn

6. Third-Party Services

• Google Analytics - Website usage analysis
• Payment processors - Secure payment handling
• Email service providers - Communication management
• Hosting services - Website infrastructure

7. Data Controller

Lac Léman Travel

Email: [email protected]

Phone: +65 6738 4519

Address: 501 Orchard Road, #05-10 Wheelock Place, Singapore 238880

8. Cookie Usage

We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.